Terms of Service

Draft for legal review. Not yet in force. Bracketed items must be completed before publication.

These terms are between you and Chris Barlow ("we", "us"). They apply when you create a membership with us and use our app, website and coaching services. Please read them carefully. If you have questions, contact us at [STUDIO TO COMPLETE: contact email] or visit https://www.trainerlane.com/t/chris-barlow-penvq7.

Note for studios: you may edit sections 1 to 10 to suit your business, and you must complete every bracketed item. The section headed "Platform clauses (required)" must stay in your published terms, unchanged in substance. This template is a starting point, not legal advice; take your own advice before publishing.

1. Our services

1.1 Chris Barlow provides fitness coaching, including [STUDIO TO COMPLETE: e.g. training programs, workout videos, check-ins, nutrition guidance, messaging with coaches, in-person sessions].

1.2 What is included depends on the membership option you choose. The current options are shown in the app and at https://www.trainerlane.com/t/chris-barlow-penvq7.

1.3 We may update our programs and content from time to time to keep them useful and safe.

2. Who can join

2.1 You must be at least 18 years old to become a member.

2.2 You must give accurate information when you sign up and keep it up to date.

2.3 You are responsible for keeping your login details secure.

3. Membership and payment

3.1 Prices for each membership option are shown before you buy. [STUDIO TO COMPLETE: state whether prices include VAT or sales tax.]

3.2 Payments are taken by Chris Barlow through Stripe. Subscriptions renew automatically at the end of each billing period until you cancel.

3.3 If a payment fails, we may pause your access to paid features until it is paid.

3.4 We may change our prices. We will give you at least [STUDIO TO COMPLETE: e.g. 30] days' notice before a change applies to your subscription, and you can cancel before it does.

4. Cancellation and refunds

4.1 You can cancel your subscription at any time [STUDIO TO COMPLETE: in the app / by emailing [STUDIO TO COMPLETE: contact email]]. Cancellation takes effect at the end of your current billing period, and you keep access until then.

4.2 [STUDIO TO COMPLETE: your refund policy, e.g. whether partial periods are refunded.]

4.3 Cooling-off. If you are a consumer in the UK or EU, you may have a legal right to cancel within 14 days of buying a membership. If you ask us to start providing services during that period, you may have to pay for what you have used. [STUDIO TO COMPLETE: confirm with your adviser how this applies to your services.]

4.4 Nothing in these terms affects your legal rights as a consumer.

5. Health and safety

5.1 Speak to a doctor before starting a new exercise program, especially if you have a medical condition, an injury, are pregnant or have recently given birth, are taking medication, or have not exercised for a while.

5.2 Our coaching is not medical advice. We are fitness coaches, not doctors. Nothing we provide, including any program, nutrition guidance, or guidance shown in the app, is medical advice, diagnosis or treatment.

5.3 Tell us about any injury, condition or limitation that could affect your training, and tell us if it changes. If the app shows you "speak to a doctor" guidance after you answer a health question, please follow it.

5.4 Stop exercising and seek medical help if you feel pain, dizziness, chest pain or shortness of breath.

5.5 You take part at your own risk, as far as the law allows, and you are responsible for training within your own limits.

6. Your conduct

When using our app and services, you agree not to:

• harass, abuse or threaten our staff or other members;
• share your login with anyone else;
• copy, share or resell our programs, videos or other content;
• upload anything unlawful, offensive or that you do not have the right to share;
• try to interfere with or misuse the app.

7. Content

7.1 Our programs, videos, written content and branding belong to Chris Barlow or our licensors. You may use them for your own personal training while you are a member, and not for any other purpose.

7.2 Anything you upload — such as messages, logs or photos — stays yours. You give us permission to use it to provide our services to you.

8. Ending your membership

8.1 You can end your membership at any time by cancelling under section 4.

8.2 We may suspend or end your membership if you seriously or repeatedly break these terms, if you do not pay, or if we stop offering our services. If we end it without a reason that is your fault, we will refund any amount you have paid for the period after it ends.

9. Our liability

9.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

9.2 We are not responsible for losses that were not foreseeable, or for losses caused by your failure to follow our guidance or these terms, or by you training beyond your limits.

9.3 [STUDIO TO COMPLETE: any further limit of liability, e.g. to the fees you have paid us in the previous 12 months. Take advice on what is enforceable against consumers.]

10. General

10.1 We may update these terms. If we make a material change, we will tell you in the app, and the re-acceptance process in the Platform clauses below applies.

10.2 These terms are governed by the law of [STUDIO TO COMPLETE: e.g. England and Wales]. If you live elsewhere, you keep the protection of the mandatory consumer laws of where you live, and you can bring a claim in your local courts.

10.3 If any part of these terms is found invalid, the rest stays in effect.

10.4 Contact us at [STUDIO TO COMPLETE: contact email].

Platform clauses (required)

Studios must keep this section in their published terms.

P1. Our app is provided using TrainerLane. Our app and member portal are provided using software from [TRAINERLANE LEGAL ENTITY] ("TrainerLane"). TrainerLane processes your personal data on behalf of Chris Barlow, as our processor. TrainerLane is not your coach and is not a party to these terms. Your agreement for coaching services is with Chris Barlow alone, and any questions or complaints about our services should come to us.

P2. Your TrainerLane login. You sign in with a TrainerLane account. That login may also be used with other studios that use TrainerLane. TrainerLane looks after your login details (such as your email, password and security settings) under its own privacy policy at trainerlane.com/legal/privacy. Your membership and data with Chris Barlow are separate from any other studio.

P3. Payments. Payments for your membership are taken by Chris Barlow through Stripe. Chris Barlow is the seller. TrainerLane does not take or hold your payments.

P4. Health information and progress photos. We only hold information about your health (such as injuries, medical conditions and your health questionnaire answers) and your progress photos with your separate consent, which you give in the app. Giving these consents is your choice. You can withdraw either consent at any time in the app. When you withdraw, the related information is permanently deleted.

P5. You control your account. You can close your account and delete your health information yourself in the app at any time, without needing to ask us.

P6. Changes to these terms. If we make a material change to these terms or our privacy policy, we will ask you to accept the new version in the app. You will have 14 days to do so. If you have not accepted after 14 days, you will not be able to add or change anything in the app (for example, log a workout or send a message) until you accept. You can always read, export and delete your data, and close your account, whether or not you accept.

P7. Not medical advice. Nothing in the app, including any guidance shown after you answer a health question, is medical advice.